Last updated: August 2, 2026
This policy explains what personal information Allsafe Appliance (“we”, “us”) collects, why we collect it, and what we do with it. It applies to this website and to the service we provide in your home or premises.
Information we collect
- Information you give us. Your name, phone number, service address and a description of the appliance fault, provided when you book a repair by phone, through this website, or through our booking system.
- Service records. Details of the visit: the appliance make and model, the fault diagnosed, parts fitted, the quote and the invoice, and any photographs taken to document the fault or the completed work.
- Payment information. Payments are processed by our payment provider. We receive confirmation of payment and the last digits of the card; we do not store full card numbers.
- Website usage data. Standard technical information such as IP address, browser type, pages viewed and referring site, collected through server logs and analytics.
How we use it
- To schedule, perform and invoice the repair you asked for.
- To contact you about your appointment — confirmations, arrival windows, technician notifications and follow-up on parts that had to be ordered.
- To honor the warranty on work we have completed, which requires keeping the service record.
- To meet legal, tax and insurance obligations.
- To improve the website and our service, using aggregated usage data.
Text messages
If you consent to text messages, we use your phone number to send service-related updates only: appointment confirmations, arrival notifications, and messages about parts or scheduling. We do not send marketing texts, and we do not sell or share mobile numbers or SMS consent with third parties for their own marketing.
Reply STOP to any message to opt out, or HELP for assistance. Opting out of texts does not cancel your appointment — we will call you instead. Full terms are on the Terms & Conditions page.
Who we share it with
We share personal information only where it is needed to deliver the service:
- The technician assigned to your job, and our dispatch team.
- Parts suppliers and distributors, where an order has to be placed against your appliance model.
- Our payment processor, scheduling software and communications providers, acting on our instructions.
- Manufacturers, where a repair is carried out under their warranty program.
- Professional advisers, insurers, or authorities where the law requires it.
We do not sell personal information, and we do not share it for third-party advertising.
How long we keep it
Service and invoice records are kept for as long as needed to honor the warranty and to meet tax and insurance obligations — generally several years. Enquiries that do not become jobs are deleted once they are no longer useful. Website analytics data is retained in aggregated form.
Cookies
This site uses cookies to keep the site working correctly and to measure traffic in aggregate. You can block or delete cookies in your browser settings; the site will continue to work, though some conveniences may not.
Your choices and California rights
You can ask us to show you the personal information we hold about you, correct it, or delete it where we are not required to keep it. California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected and to request deletion, without being discriminated against for exercising those rights.
To make a request, call (855) 555-0143. We may need to verify your identity before acting on it.
Security
Access to customer records is limited to staff who need it, and our systems are protected with industry-standard controls. No system is perfectly secure, so we collect only what the job requires and keep it no longer than necessary.
Children
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
If this policy changes, the revised version is posted here with a new “last updated” date.
Contact
Allsafe Appliance
Phone: (855) 555-0143